Complaints from clients concerning investment services and ancillary services, must be sent in writing to Equita SIM complaints department at the following  address:

Ufficio Reclami
Via Turati, 9
20121 Milano MI

Equita SIM S.p.A. has adopted procedures to make sure that compliants received from clients are treated as soon as possible. In any case the process for the management of complaints ends within no more than 90 days from the receipt of the complaint. The outcome is sent to clients in writing within that term.